We informed the player about the standard 14-day verification period and requested additional information. The player did not respond to follow-up messages, and the complaint was rejected due to a lack of further communication. The issue remained unresolved due to the player’s lack of response to inquiries from the Complaints Team regarding the status of the withdrawal and account verification. The player’s account from India was blocked after he completed the KYC process, which prevented him from withdrawing his winnings. The Complaints Team attempted to gather additional information from the player to investigate the issue but did not receive a response.
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- The player from Israel was experiencing difficulties withdrawing his funds due to limited availability of payment methods.
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- Despite his repeated attempts through various channels, including calls, letters, and chats, the casino had ignored his requests and even offered him VIP status instead.
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Player’s withdrawals were rejected.
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- The result is the crediting of nth total your account in the no-deposit category.
- The player from Egypt had his account closed on the 1win website, which contained over 2,400,000 Egyptian pounds.
- The player from India made an account on 1win, but has been unable to withdraw her funds.
- The player from India had her account blocked during the verification procedure.
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- The player from Norway was unable to verify her account with 1win due to not receiving the verification email, which hindered her ability to withdraw funds.
- The player from Brazil would like to change her registered phone number and email address.
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- The Complaints Team attempted to gather information regarding her KYC verification and the nature of her winnings but received no response from her.
- We were informed that the player had canceled the withdrawal request themselves and that there were no restrictions on the player’s gaming account.
The player from India had had an issue with his account being blocked on 1win online casino. Despite having contacted customer service and provided the necessary documents for verification, he had not received a response for over two weeks. After a series of communications and the player providing additional documents, the casino completed the verification process and unblocked the player’s account. The player had confirmed that he could then access his account and withdraw his funds. The issue had been successfully resolved with the assistance of the Complaints Team. He had confirmed having made successful withdrawals in the past and that he had played with deposited money, not a bonus.
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From sports enthusiasts to casino game aficionados, the platform offers a diverse selection, ensuring there’s something for everyone. This inclusivity has cemented 1Win’s reputation as a versatile betting destination. Yes, Aviator is a legitimate game offered by many licensed online casinos.
Player’s deposit is not reflected on the casino account.
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Player’s account not deleted despite multiple requests.
The player from Switzerland has registered an account despite his country was listed between restricted ones. The player from Italy has been trying to withdraw her winnings without a success. The player from Italy has requested several withdrawals almost three weeks ago.
Player’s account has been closed and money confiscated.
Consequently, the Complaints Team found the casino’s actions justified and the complaint was rejected. The player from India had her account blocked by 1win without an explanation, receiving a warning about alleged fraudulent activities. Additionally, all her withdrawals had been pending for three days, amounting to over 62,000 rupees, and she had not received any funds. The player from Venezuela faced account closure due to alleged fraudulent actions after experiencing issues with a delayed withdrawal. Despite having completed the KYC process, he received no clarification and requested his remaining funds, believing there had been a misunderstanding.
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- The player from India had requested a withdrawal a month ago, which showed as completed, but he had not received the funds.
- A player from Venezuela with an account balance of $30 has had their account blocked after attempting to withdraw.
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- Despite multiple attempts to contact the casino via various mediums, the player had not received a response.
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The casino had stated that the account was blocked due to fraudulent activities as per their terms and conditions. After reviewing the evidence provided by the casino, we found multiple accounts linked to the player’s account. As a result, we were unable to further assist the player due to the violation of the casino’s terms and conditions.
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- The player from Austria had a pending withdrawal of 80 EUR from 1win Casino since August 29.
- However, the issue was eventually resolved and the player had been able to successfully withdraw their winnings.
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- The player from Argentina was unable to withdraw funds due to issues with his verified Gmail account, which he no longer had access to.
- The Complaints Team reviewed the situation and closed the complaint as unjustified.
- A player from Greece is experiencing difficulties while depositing money via VISA card.
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Player’s withdrawals are delayed and blocked.
When you use the apk from the site, you can be sure that you have the latest version of the 1Win application, and that it’s the official one too. The player from Spain had his withdrawal suspended due to suspicious activity. The player from Poland would like to change his email address, but the casino is not responding to his messages. The player from Benin would like to change his registered email address. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Italy has been trying to withdraw his winnings, but all his withdrawal requests have been declined. The player managed to successfully withdraw his winnings, therefore we marked the complaint as resolved. The player from India is experiencing difficulties withdrawing his winnings due to ongoing verification.
Casino has provided us with evidence containing clear signs of fraudulent activity, therefore we have rejected the complaint. The player stopped responding to our questions and comments, so we rejected the complaint. Despite providing KYC details as requested, he has not received a positive response. The casino provided us with the evidence that the player had two registered accounts, so we rejected the complaint. The player from Maldives had won $200 and decided to withdraw the winnings.
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The player from the Philippines had submitted a withdrawal request less than two weeks before contacting us. We acknowledged the delay and advised her to be patient while the casino processed her withdrawal. After the recommended timeframe passed without a response from her, we were unable to investigate further and had to reject the complaint. The player from India accused 1Win of being a scam, highlighting a lack of transparency regarding regulation and a refusal to answer questions about compliance.